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Shipping & Returns
Most Domestic shipments ship via USPS Priority Mail OR UPS. Domestic orders have a delivery time of 2-7 business days. There is NO OPTION for us(VERANDENO) to relay specific messages or instructions to the parcel carrier once a package has shipped. Our rates are provided directly by UPS and the U.S.P.S.
VERANDENO does not accept international orders at this time.
Domestic orders ship from zip code 37172. To find UPS Ground transit times, visit http://www.ups.com/maps and enter zip code 37172. Refunds of shipping cannot be made once a package has shipped via the selected shipment method.
Please visit http://www.ups.com/content/us/en/shipping/time/service/index.html for descriptions of UPS shipment method options.
We want you to be completely satisfied with your new VERANDENO purchase. If you are not satisfied with your purchase and wish to make a return for a refund, please follow the directions on the online Return Form. Please understand we can only accept returns on merchandise purchased from our online store. All items purchased on sale are final and non-refundable. We'll email you once we've received and processed your return. Please allow 2 weeks from the time you mail your order for your return to be processed.
We do not accept international returns, including Canada.
**We do not accept Exchanges
**NO REFUNDS FOR SALE ITEMS.
**UNDERGARMENTS ARE EXCLUDED unless damaged. We are not responsible for damage caused during shipping and will not accept the item as a return or exchange. Underwear sales for are final for hygienic reasons.
For convenience, complete the Return Form below. Please allow 1 to 3 days for a response. Additional instructions will be sent in a reply.
Return Form A
- Customers will be responsible for all shipping costs. Unless the item(s) received were damaged or the wrong item(s) sent, in this case we will refund you for the shipping cost.
- All returns must be sent back within 10 days of receiving package & sent in original packaging, with tags and in new condition.
NO REFUNDS FOR SALE ITEMS.
- We do not accept international returns, including Canada.
- Refunds are typically received within 2 weeks from the time that you mail them. Once we receive your return, please allow 2 business days for it to process.
Customer service can be reached via email by clicking the envelope icon in the top right of this page.
Customer Service Team